Service Assurance
Prove every client gets the service the contract promises.
Revtein checks backups, endpoint security and managed devices against each agreement, and turns every gap into a case with an owner and a verified result.
- Pine Street LawBackup2 servers, no backup in 48 h
- Falcon ClinicEndpoint4 devices without an agent
- Juniper InsuranceEndpointAgent offline 3 days
- Harbor LegalBackupProtected
- Ridge Credit UnionDevices30 of 30 managed
Example from a demo MSP
What Revtein catches
What goes wrong, and what Revtein shows you.
Protected systems without a completed backup in the period.
Devices with no active security agent.
Machines that should be managed but are not seen by the RMM.
Services in the agreement that no tool shows as running.
Missing data is said, never assumed to be fine.
The next read of the tool shows the gap is closed.
How it works
From the first number to the proof.
Backup, EDR and RMM data compared with what each agreement includes.
Which machines, since when, read from which tool.
A technician owns the gap, or a PSA ticket is opened and linked.
The next read of the tool confirms coverage is back.
FAQ
Service Assurance questions
What is MSP service assurance?
Service assurance is the practice of proving that the services a client pays for, such as backup, endpoint protection and managed devices, are actually being delivered. Revtein compares contract obligations with evidence from your RMM, backup and security tools.
Which backup and security tools does Revtein read?
Datto BCDR, Acronis Cyber Protect and Veeam Service Provider Console for backup, and SentinelOne for endpoint security, with NinjaOne, Datto RMM and N-able for managed devices. See the integrations page for status per tool.
What if a tool cannot tell Revtein whether a backup worked?
The case is marked as not verifiable and the limit is recorded. Revtein never treats missing evidence as a healthy result.
Related
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