In short
Licensing is one of the easiest places for an MSP to lose margin. Quantities change in the client tenant, the distributor bills the MSP for what is provisioned, and the client invoice repeats last month's number.
01Four places a licence count lives
| Place | What it tells you |
|---|---|
| Client contract | The quantity the client agreed to pay for |
| Client tenant | Licences actually assigned |
| Distributor (for example Pax8, Ingram Micro, Dicker Data) | What you are buying and what it costs |
| Client invoice | What you billed |
02Common drift
- Seats added in the tenant but not added to the invoice.
- Seats removed from the tenant while the distributor keeps charging.
- A price change from the distributor that the client price does not follow.
- A licence tier change, such as Business Premium, that is not reflected in the contract.
Vendor Costs in Revtein
Revtein watches what your vendors and distributors charge you, compares it with what you bill, and checks the contract before calling anything lost…
See how it worksVendor cost change · Pax8
Microsoft 365 Business PremiumNot passed on to 6 clients142 seats · your price stayed $22.00
−$185/mo marginDecide at renewalor update the price now
03How to align them
- Match each client tenant to the client record in your PSA.
- Compare assigned licences with the contracted quantity and the invoice line.
- Compare your distributor cost with your client price per licence.
- Fix the quantity or price where the contract supports it, and record exceptions where it does not.
- Check again next month.
Revtein reads licences from Microsoft 365 and supplier costs from Pax8, Ingram Micro and Dicker Data through the connector or an import file, then compares them with the contract and invoice. See vendor cost management.
